Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your account. First, they set out the consumer's statutory right to cancel in the UK. If this doesnt answer your question then our Customer Service team is on hand to help. All of our decisions will be final and binding and no correspondence will be entered into. Vegetarian alternatives to gelatine are used where possible. These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. A brief summary that details the actual complaint. * kg (salted caramel flavor) from my protein official website on **/**/****.order number *****.order has been placed by making online payment. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! You confirm that the credit, debit card or PayPal account that is being used is yours. I'm full, I feel energised and I'm losing weight. Otherwise youll need to enter the details manually. The pending transaction is telling you that the payment is authorized to be taken. We will not pay any royalties or compensation to you or any third party for use of the Content. How long will it take for my order to be delivered? How do I give the Gift Voucher to the recipient? Discount given when offer requirements are met. Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Earn 10 for every successful referral and your friends will get 3 month free delivery! The item I ordered is out of stock. Maximum discount value and percentage will vary depending on promotion. We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility. You can send our Customer Service team a message while you're in your account. Enjoy up to 45% OFF everything! We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. Any subscription plan cancellation request will take effect after the next upcoming delivery. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. . Deko is a credit broker, not a lender and does not charge you for credit broking services. This information is clearly stated within the ingredients listings on product pages and on pack. Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. You agree to indemnify Myprotein for all claims brought by a third party against Myprotein arising out of or in connection with a breach of any of these warranties. The product must be in-stock and ready to ship that day on the lower priced site. : February 16. What is the biological value of your Whey Proteins? Myprotein works in partnership with independent gyms, sports clubs, sports nutrition distributors, Independent retailers and health food wholesalers to bring proven products, service and revenue to a wider audience.Partnership terms & processWe have devised our Trade partnership platform to be as simple as possible to implement, giving you more time to promote the products!Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. the controller in respect of your data will have been The Hut.com Limited. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. Credit will remain present on the account for 7 days from the time it was applied, Price Beater applicable to products after the promotional discount/offer has been applied to the products. Whether it's adding size, toning-up or losing weight. If you submit a review, you grant us a non-exclusive, royalty-free,perpetual, irrevocable, and fully sub-licensable right to use, reproduce,modify, adapt, publish, translate, create derivative works from, distribute,and display such content throughout the world in any media. c. You grant us a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including without limitation: on our social media accounts, websites, blogs, digital displays, advertising (organic and paid), and generally in the promotion of our products or services. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. Once you place an order, the payment will show in your account as pending until we send the products to you. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. Our Returns Policy for faulty items upholds your statutory rights. some instances, the controller may have been a specific entity within THG. continue to be able to exercise your data protection rights, submit complaints g. Subscribe and save discounts may be available. personal data have come to an end; where you object to our processing of your For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. Please double check the email you have entered! All orders are subject to acceptance and availability. Myprotein Arab Emirates. What should I do? Refer to our Returns Policy to find out how. 9. 3. If you can't cancel then you can send the item back to us. Competitions are only open to residents of the UK (excluding Northern Ireland). See Marketing above, for more details of how to opt-out of marketing. When you receive your item, you must check it as soon as possible following receipt and always before use. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. Protection Officer by contacting us via the message centre in your customer Who is the controller? 433-5147, at feedback@thehutgroup.com or by post at Customer Service Department,Myprotein, Meridian House,Gadbrook Way,Gadbrook Park, Rudheath,Northwich, Cheshire, UK, CW9 7RA. No code needed. The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over. Your order will automatically default to any saved addresses but you can choose to add a new one. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. I have received a damaged item. If you do not wish to accept the new Terms you should not continue to use the Website. Comments on our service and even new ideas to make your experience with us even better are always welcome. Use the enter key to expand submenu items. Subsequent payments will be determined by the dispatch date of the previous subscription order. The prize cannot be exchanged, refunded or transferred. Provides your body with convenient, highquality protein, which contributes to the growth and maintenance of muscle mass. Each subscription order can be delayed no more than twice (making a total two months delay). If you want to remove an item completely then click the x button. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. If you believe that the item is faulty, please contact us. You can contact our Customer Service team through your account. Given the fast We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. Product Overview. What do I do if I have ordered the wrong item? You have 30 days from the date of receiving your order to initiate a return. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. You are also entitled to contact your local supervisory authority for data Payment can be made by any major credit or debit card or via your PayPal account. Answers will be entered upon submission. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. l. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy. Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot. Our Delivery Information page can give you more information and timescales. We are now pleased to be able to offer Myprotein to the USA. a. Reply from Myprotein. 35% Off Proteins . b. These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website https://www.myprotein.com/ ('the Website') and your relationship with: (i) The Hut.com Limited (trading as https://www.myprotein.com/) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ; or. Discount applied at basket, excluding free gifts and other promotional items. Date of experience: 20 February 2023. As soon as we've looked into the fault we'll send you an email with the outcome. The discount on your initial order may be different from the discount on recurring orders. attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. Names of winners will be available on request. Once received, we'll refund the amount for the returned goods and send you a notification via email. For tracked orders, use the tracking link provided in your email or located in your account to check where your order is. 4 installments of $9.99 with zip Learn more about quadpay Learn more. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. i. We ship items separately to make sure you get what you need as quickly as possible. There are no price changes as a direct impact of Brexit. you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. Can I place an order to a different address? Then continue to checkout to complete your order. If you would like to get in contact with us via social media you can reach out to us either via our Twitter handle @myprotein_help or our Facebook page @Myprotein US. be circumstances where we are not able to comply with your request. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. Please accept our apologies if you have received an item that is damaged or faulty. To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. There is an item missing from my order. also have the right to have your data deleted from the database entirely in We pride ourselves in providing a broad selection of products at exceptional . We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Grateful for the advice from other reviews about weighing the powder, as 2 scoops is far more than the recommended 51g. You'll note the customer pays the return costs, and custom orders are non-returnable: The company sets out its own refund conditions, which give customers 30 days to return items rather than 14: For services, again, you only need a brief clause setting out the rights to cancel. By entering into a subscription plan, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation. Have you checked for any delivery cards? You can contact them through your account. Not found the information you need? Finance available from other lenders is not covered by this regulatory arrangement. Send our Customer Service team a message while youre in your account. Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. Skip or cancel any time We'll send you a reminder before each delivery. I opted out of (marketing emails), so why did you send me this email? If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. What do I do if I have ordered the wrong item? It was an important announcement about a In some cases, gifts must be added manually to basket so additional information will be provided. What should I do? for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. Click on Menu "Subscriptions". Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. The prize draw and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts. Can I return a product if I no longer want it? You will not receive anything in the post for Gift Vouchers that you order. The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time. Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices. Must be like-for-like (size, flavour and quality). Need some more help? Once your order has been dispatched you can find the latest status of your order by clicking here. Check everything is correct and you're good to go! You have 14 days to cancel your order which begins the day your item has been received. Our range of vegetarian products are Halal suitable. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. Prize can not be exchanged, refunded or transferred set out the consumer & x27. Are correct item has been dispatched you can send our Customer Service team message... High quality supplements and clothing mean you can send our Customer Service a..., debit card or PayPal account that is damaged or faulty you place an order on the from. ; ll send you a notification via email our Service and even new ideas to make your experience us! Find a new workout, try out high-protein recipes, or talk about amount the... Cw9 7RAUnited Kingdom see marketing above, for more details of how to opt-out of marketing, debit card PayPal. Lenders is not covered by this regulatory arrangement the ingredients listings on product pages and pack... 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